Frequently Asked Questions
Answers to common questions about ordering furniture from BURLTHYR, the furniture brand of Jiangxi Pancheng Home Furnishings Co., Ltd., a manufacturer and trading company based in Nanchang, Jiangxi, China.
How long does shipping take?
In-stock items are normally processed in 3-5 business days. Custom / made-to-order furniture takes 15-30 business days. Delivery to the United States and Europe is normally 7-15 business days after dispatch. Delivery times are estimates and can vary by destination, customs clearance and carrier. Tracking information is provided once your order ships. See our Shipping Policy.
How much is shipping?
Shipping costs are calculated at checkout based on destination and weight.
What if my furniture arrives damaged or defective?
Contact us at yi405381@gmail.com within 30 days of delivery with photos of the damage, and we will arrange an exchange or a refund. See our Refund Policy.
Can I return furniture if I change my mind?
Custom and made-to-order furniture is made to your specifications and cannot be returned for a change of mind. For in-stock items, please contact us within 7 days of delivery to discuss a return. Return shipping is paid by the buyer unless the item is damaged or defective.
Do you make custom furniture? Is there a minimum order quantity?
Yes. As a manufacturer, we work on custom / OEM and ODM orders: confirm the specifications and quantities with us first, then production, quality checks, packaging, and shipping from China follow. Minimum order quantities vary by product — contact us with the product and quantity you need and we will confirm. See Custom Furniture from China: How OEM and ODM Work and Furniture MOQ Explained.
Who is BURLTHYR?
BURLTHYR is the furniture brand of Jiangxi Pancheng Home Furnishings Co., Ltd., a furniture manufacturer and trading company based in Nanchang, Jiangxi, China, making furniture and home furnishings for export to the United States and Europe. See About BURLTHYR.
How can I contact you?
Email: yi405381@gmail.com
Jiangxi Pancheng Home Furnishings Co., Ltd., Room 101, 1st Floor, Building 7, No. 266 Huiren Avenue, Xiaolan Economic And Technological Development Zone, Nanchang, Jiangxi, China
Or use our Contact Us page.